Get in Touch With Us
This is the page to use if you want to reach the Betting Not On Gamstop editorial team. It also explains what we can and cannot help with, because some questions are better sent elsewhere, such as a complaint about a bookmaker or a request for gambling support.
How to reach the editorial team
We publish research-based guides and reviews about betting sites that operate outside GAMSTOP. We do not currently list a public email address, postal address or phone number on this page. Please use the contact route offered by wellsroadsurgery.co.uk where you found this page, such as a contact form or a link in the site menu or footer. We have not set up a live chat or social media helpline, so please do not rely on one.
We cannot promise a fixed reply time. If your message needs a factual check, it may take longer than a simple question.
What you can contact us about
- Corrections: a bonus term, payment method, wagering requirement or licence detail that looks out of date. Offers change often, and our information is only as current as the last check, which was 1 October 2026 for this page.
- Questions about our guides: for example, how minimum qualifying odds, acca insurance or bonus cashout limits work.
- Feedback and topic suggestions: markets, bet types or payment questions you would like covered.
- Editorial or partnership enquiries: tell us who you are and what you propose. Commercial relationships do not decide our rankings, and commission does not buy position.
- Reporting your own experience: if a listed bookmaker has treated you badly, tell us what happened. We cannot verify it as a fact on its own, but it can prompt us to review our coverage.
Writing a message we can act on
- Say which page or bookmaker you mean, and quote the line you are questioning.
- Include the date you saw the offer or term, and a screenshot description if you have one.
- Explain what you expected and what you found instead.
- Leave out passwords, full card numbers and identity documents. We will never ask for them.
What we cannot do
We are an independent information site, not a bookmaker, and we do not run any of the betting accounts we write about. That means we cannot:
- access, unlock or close your betting account;
- release a withdrawal, reverse a bet or settle a dispute on your behalf;
- give legal or financial advice;
- guarantee that any bookmaker will pay out or resolve a complaint in your favour.
Complaining about a bookmaker
Start with the bookmaker's own complaints procedure, which is normally found in its terms or help section. Keep copies of your messages, bet slips, transaction records and any identity verification requests. Where a site holds a UK Gambling Commission licence, you can usually escalate an unresolved complaint to an approved alternative dispute resolution service. Many sites outside GAMSTOP hold overseas licences instead, so UK protections may not apply in the same way and the route open to you depends on the licensing body named in the terms. Check this before you deposit, not after a problem arises.
If gambling is causing you harm
If betting is affecting your money, relationships or mood, please contact support rather than an editorial team. GamCare runs the National Gambling Helpline on 0808 8020 133, and it is free and confidential. You can also self-exclude through GAMSTOP, set deposit and loss limits with your operator, or use gambling blocking software on your devices. Gambling is not a way to earn income or solve money problems. If you have joined a site outside GAMSTOP, bear in mind that a GAMSTOP registration will not cover it, so limits and blocking tools matter even more.
If you would like to understand how these sites work before choosing, our guide to trusted non GamStop casinos in the UK explains licensing, payments and what to check. You must be 18 or over to gamble.
How we handle your message
We use what you send only to answer you and to check our content. We do not sell your details. A person reads each message, and if you point out an error that we confirm, we will correct the page. Thank you for helping us keep our information accurate.